Refund policy
Kidslandy carries a 14-day money-back guarantee on every plan. This page explains exactly how it works.
The guarantee
If, within 14 days of your purchase, you decide the program is not right for your family, we refund the full amount you paid.
You do not need to give a reason. You do not need to fill in a form. You do not need to prove you used it.
You keep any PDF materials you already printed. We do not ask you to delete anything.
How to claim
Send an email to support@kidslandy.com from the address you used to buy, with the words "refund request" in the subject.
We reply within one working day and process the refund at the same time. The money returns to the original payment method.
Card refunds usually appear within five to ten working days, depending on your bank. That timing is set by the bank, not by us.
After 14 days
After the 14-day window we do not offer refunds, because the program is digital content delivered in full at the moment of purchase.
Two exceptions: if you were charged twice for the same purchase, or if you never received working access and we could not fix it, we refund at any time.
Statutory rights
As a consumer in the European Union you normally have a 14-day right of withdrawal for distance contracts. For digital content delivered immediately that right ends once delivery starts with your express consent, which you give at checkout when you ask for immediate access.
Our voluntary guarantee gives you the same 14 days regardless, so in practice you are not worse off. Nothing here removes any mandatory right you have under the law of your country of residence.